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- City View King (700sqft 65m2 Free Wifi Free Nespresso Coffee)
- Any Suite
- City View Jr. Suite King Balcony (Free Wifi 700sqft 65m2 Free)
- City View Studio Suite (700sqft 65m2 1 King Kitchen Washer Dryer)
- City View Studio Suite Balcony (650sqft 60m2 1king Kitchen Washer)
- One Bedroom Suite (City View 1000sqft 93m2 1 King Private)
- City View One Bedroom Suite Balcony (950sqft 89m2 1 King)
- Ocean View Jr. Suite King Balcony (650sqft 65m2 Complimentary)
- Ocean View 1 Bedroom Suite Balcony (950sqft 89m2 1 King Private)
- Ocean Front 1 Bedroom Suite Balcony (950sqft 89m2 1 King Private)
- Ocean Front 2 Bedroom Suite Balcony (1700sqft 158m2 2 Kings 2)
- Two Queens (City View 550sqft 51m2 Seating Area Free Wifi)
- City View Two Kings (700sqft 65m2 Complimentary Wifi Free)
- City View Two Kings Balcony (650sqft 60m2 Complimentary Wifi Free)
- Any Standard Room
- One Bedroom Home Skyline Balcony (1050sqft 97m2 Kitchen)
- One Bedroom Home Ocean View Balcony (1000sqft 92m2 Kitchen)
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Ranked #13 in Miami Beach's Best Hotels.
🤢 2/5 - Beautiful hotel.
By 👻 @Dayna B., 03/19/2024 3:00 am
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Still in pristine condition. However... 1. The woman that checked me in offered to "upgrade" us to a water view room (I had booked a king city view). She said it would be a bit more "intimate" but have a view of the ocean. I was hesitant because I wanted the space but said ok. We were put in one half of a connecting family room (king bed without the famous raised platform- no seating area - no separate tub/shower). They don't even sell this room on the website - only bookable as a connecting family room. When asked, she said it wasn't an upgrade just an option if we wanted a view over space (?). Fine - fixed - Put in our original style room with a partial ocean view. 2. Asked at check-in what baby items were available for the room. She said a crib. I said what else - she didn't know and would get back to us. Fine. She never did. 2. Had to literally hunt someone down to take our order at the pool. No one came back to check on us. 3. Towels at the pool were quite stained I am shocked that at a rack rate of nearly $1400/night this is the service. The room switch felt like we were getting taken advantage of - like a bait and switch for a cheaper room. At the 1hotel in Cabo we were greeted by name everywhere we went. The only people that were shining lights in my day was Marcos at the valet and Louise in housekeeping. The concierge has also been helpful for reservations. Hoping this stay turns around for us for all the $ we're paying. So far bad vibes. My husband is a physician and works crazy hours - this was supposed to be a treat. Anyway! Here's a photo of my adorable son on his first vacation! We're determined to make the most of this time together.
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