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The Cheesecake Factory Cerritos Tripadvisor Reviews
Latest Reviews On Tripadvisor
11 Reviews
0 Replys |
Great come back after mishap at start
After a small mishap when being seated, which was promptly dealt with by the female manager. We had a fantastic server called Kristen. The food was great and the server was excellent. She was happy, chatty informative and very attentive. Really enjoyed our meal and will definitely go again.
Be the first to ReplyNot A bad Spot
amazing spot staff is motivated, location was very clean. Used to work for this location and for this company Awesome Job ! 5 stars
Be the first to ReplyPoor Customer Service
I like the food, but do NOT expect that your food will arrive anytime soon, and if they've made a mistake with the order, you go to the BACK of the line. Whatever happened to expediting the order to correct their mistake? We went last night, my husband's food was wrong and we were told it would be at least another 20 minutes to get his order remade. In the meantime, the 3 of us are done eating and we're in danger of being late for a concert. So instead, my husband cancelled his order and had more bread. NOT a pleasant experience and mystified how they think this is good service. Very disappointing and frustrating!
Be the first to ReplyGood Food with A Good Friend!!
My friend from Merced was in the area to go to Disneyland for a couple days, so we decided to meet at Cheesecake Factory in Cerritos after I got off from work on Mon. August 15th, 2022. We had planned reservation in advance, which is preferred. Even with the 7pm reservation, we had a ten min wait for a table. Once we got seated, it was all good. We shared the chicken Samosa appetizer, which was VERY GOOD!! My entree was the Herb-Crusted Salmon with mashed potatoes and asparagus. It was exceptional, the flavor was spot on!! No dessert, but our waiter was very kind and professional, kept coming back to check on us. It was a great experience, and I would return. FIVE CLAWS UP!!!!! Thanks for reading my review of The Cheesecake Factory in Cerritos, CA located next to Forever 21 dept store in Los Cerritos Center Mall. Hugs - Joe G. Bear
Be the first to ReplyAnywhere is better
Cheesecake Factory. Cerritos is terrible. Can’t manage the crowd. Food tastes literally like rubber chicken. And big plate of nothing. Will never return.
Be the first to ReplyUnsatisfactory
I came here with my 6 month pregnant girlfriend for my birthday and ordered an appetizer, a drink for myself her stomach was upset so she could not figure out what to order. I asked for extra bread while I sipped my drink and waiting for my partner to find something that she wanted and was told they didn’t have any more bread at the moment. A full restaurant with plenty more people waiting to be sat and you don’t have extra bread? It’s not like we didn’t order anything and sat down for free water and bread cmon now. We just left after that. Very disappointing. We like the food here it was not our first time eating at this specific location but def the first time we felt like we didn’t want to come back. I’ve worked in customer service for almost 20 years the customers satisfaction is always the main goal. Maybe if it wasn’t my birthday and my partner wasn’t pregnant my review would be different.
Be the first to ReplyOne of my favorites!
Popular Cerritos restaurant, right near the Harkins theatre. Delicious food, exceptional desserts, reasonable prices and great service.
Be the first to ReplyCheese or No Cheese
Being a vegetarian I found several menu items that allowed for substituting vegan cheese for dairy. The waitress was helpful in explaining items not on the menu that vegetarians would find tasty. The cook was very accommodating and fixed our meals exactly as we asked. You could sit two different outside ways. One in the Cerritos mall, or outside facing the outside. My only complaint is the prices were a little high for the portions served. The atmosphere was quiet and the decor unassuming.
Be the first to ReplyBusy, but worth the wait
A standard format restaurant set in a busy and very large shopping mall with a cinema. It's very busy as the result! Still, the portions are generous, the food is good and the cheesecakes are simply amazing. All the staff were friendly despite being incredibly busy and we had no cause for any complaints/concerns or issues. I'd definitely come here again
Be the first to ReplyBang for your buck
It’s been such a long time since I’ve eaten at The Cheesecake Factory and now I’m asking myself why. The food is so good in fact even better than I remembered. They have a skinnylicious menu that offers drinks, appetizers, and main dishes. I highly recommend the lettuce wrapped chicken tacos. They come either Asian or Mexican style. I had Mexican and they were quite tasty. I’m normally not a bread eater but the wheat bread is delicious. For my main dish I tried the creole shrimp and andouille sausage with white rice. Very tasty, lil kick and large portion. My husband had the angel hair pasta with shrimp and his was delicious also. We sat inside but there is plenty of outdoor seating as well. This restaurant gets my stamp of approval.
Be the first to ReplyMy LEAST favorite Cheesecake Factory
This review is long overdue! I absolutely love Cheesecake Factory, and was happy when the Cerritos location opened up near me years ago. However, after giving it multiple chances, the Cerritos location has always disappointed me. So I travel to the Anaheim, HB, or Brea locations, even though I'm minutes from Cerritos. The service is always slow, and I have yet to have my whole meal come out right/taste right here. On June 12 my graduating niece picked the Cerritos location, since it was near us all, so we obliged. This particular visit was our WORST! From getting there before it opened, and being third in line, yet they were seating other parties who were after us before us, until I got wind of it from my mom and said something. Next, they separated our party into two separate booths with two separate servers. We were okay, as they asked us, and at this point we just wanted to eat since it was now 25 minutes after opening, and again, we were the third party in line. Not third large party, but third person to check in. Service was slow, as per usual. One table was completely done before the other table even received Their appetizers. Also, both servers knew we were a separated party, so they should have kept everything going together. When food came out for second table after 48 minutes after placing order, the chicken was not cooked fully. And here's where the bad situation turned worse! Your manager, MARICELA DOUDI was incredibly unprofessional and rude. When complaining about the chicken, she immediately took defense and explained how it was cooked well. After explaining the wait, again took defense and offered up excuses. She wasn't even waiting for me to finish speaking when she would just respond. I literally had to ask her to "listen to gain understanding, instead of listening to just respond." There was no empathy, no apologies, just justification for everything, including the difference in our tables delivery of food. I also told her as a manager, this is no way to handle a situation. When I asked for her name and who I could speak to as I would be sending a letter, again rudely she got her card and just handed it to me. Sooooo unprofessional! Now, this wasn't my favorite place before, but I will definitely never go there again now. Nor will my party of 12 family members who witnessed the unprofessionalism. I encourage you to either remove MARICELA from a management position where she is meant to "diffuse" a situation with a customer, make sure she is never customer facing again, or send her to a customer service workshop. She needs it! Again, this review is long overdue. And no, our family has NOT returned to Cheesecake in Cerritos since June, but have patronized many other food establishments in the area, and I plan to continue to share this experience, as it was awful.
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